Respectful Appointments for Everyone
Introduction
At Divine Beauty Norbiton, we value our clients’ time and the schedules of our therapists. Our cancellation policy ensures fair access to appointments for all clients.
Cancelling or Rescheduling
Clients must provide at least 24 hours’ notice for cancellations or rescheduling. Appointments cancelled with adequate notice will not incur a fee.
Late Cancellations & No-Shows
Appointments cancelled with less than 24 hours’ notice, or clients who fail to attend, may be charged a fee equivalent to the full treatment cost. This policy allows us to manage schedules effectively.
How to Cancel
Cancellations can be made via Treatwell, phone, or email. Early communication ensures your appointment can be reallocated to another client in need.
Special Circumstances
We understand emergencies occur. In such cases, please contact us as soon as possible. Our team will review each situation fairly.
Maintaining Professional Service
This policy allows Divine Beauty Norbiton to maintain professional, efficient service for all clients while ensuring fairness and respect for our staff and other bookings.
Questions
For queries about cancellations, fees, or booking adjustments, please contact our reception team.